Last updated: July 31, 2026

TICKA operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you, the customer, with a curated shopping experience. TICKA is powered by Shopify, which enables us to provide and improve the Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services, or when you communicate with us through any other means.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described herein.

Personal Information We Collect

When we use the term "Personal Information," we mean any information that identifies you or that can reasonably be linked to you or another individual.

Personal Information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify an individual.

Depending on how you interact with our Services, where you reside, and as permitted or required by applicable law, we may collect, use, or process the following categories of Personal Information, including inferences derived from such information:

Contact Information

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number

Financial Information

• Credit or debit card information
• Payment method
• Payment confirmation
• Transaction details
• Financial account information where necessary to process payments

Account Information

• Username
• Password
• Security questions
• Preferences
• Account settings

Transaction Information

Information relating to:

• Products viewed
• Shopping cart contents
• Wishlist items
• Purchases
• Returns
• Exchanges
• Cancellations
• Previous orders and transactions

Communications

Information you provide when communicating with us, including customer service requests, inquiries, reviews, complaints, or other correspondence.

Device Information

Information regarding:

• Device type
• Browser
• Network connection
• IP address
• Unique device identifiers
• Operating system
• Technical diagnostic information

Usage Information

Information relating to how you access and use the Services, including browsing behavior, interactions with the website, pages visited, session duration, clicks, and similar activity.

Sources of Personal Information

We may collect Personal Information from the following sources:

Directly from you

Including when you:

• Create an account
• Place an order
• Contact us
• Subscribe to newsletters
• Participate in promotions
• Submit reviews
• Otherwise provide information directly to us.

Automatically

Including through:

• Cookies
• Pixels
• Similar tracking technologies
• Your browser
• Your device
• Your interactions with our Services.

From Service Providers

Including providers that help us:

• Process payments
• Deliver orders
• Host our website
• Analyze website traffic
• Provide customer support
• Operate our business.

From Business Partners and Other Third Parties

Where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with our Services, we may use your Personal Information for the following purposes.

Providing and Improving the Services

We use your Personal Information to:

• Process orders
• Complete payments
• Manage your purchases
• Arrange shipping
• Process returns and exchanges
• Maintain your account
• Remember your preferences
• Provide customer support
• Recommend products that may interest you
• Improve and personalize your shopping experience.

Marketing and Advertising

We may use your Personal Information to:

• Send promotional emails
• Deliver marketing communications
• Inform you about new products or special offers
• Display personalized advertisements on our website and on third-party platforms, including advertisements based on your previous interactions with our Services.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails

Security and Fraud Prevention

We use your Personal Information to help maintain the security and integrity of our Services, including to:

• Verify your identity and account.
• Provide a secure shopping and payment experience.
• Detect, investigate, prevent, and respond to fraudulent, unauthorized, illegal, or malicious activities.
• Protect our customers, our business, and the public.
• Enforce our Terms of Service and other applicable policies.

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other account credentials with anyone.

Communications

We use your Personal Information to communicate with you, including to:

• Respond to your questions and requests.
• Provide customer support.
• Notify you about your orders.
• Inform you of updates regarding our Services.
• Maintain our ongoing business relationship with you.

Legal Compliance

We may use or disclose your Personal Information where necessary to:

• Comply with applicable laws, regulations, and legal obligations.
• Respond to lawful requests from courts, regulatory authorities, or government agencies.
• Protect our legal rights and interests.
• Investigate suspected violations of our Terms of Service or other policies.
• Prevent fraud, abuse, or unlawful conduct.
• Participate in litigation, dispute resolution, or other legal proceedings where required.

How We Share Personal Information

In certain circumstances, we may share your Personal Information with third parties for legitimate business purposes consistent with this Privacy Policy.

These circumstances may include:

Shopify and Service Providers

We share information with Shopify and carefully selected service providers who assist us in operating our business, including providers of:

• Payment processing
• Order fulfillment
• Shipping and logistics
• Cloud hosting
• Customer support
• Website analytics
• IT services
• Fraud prevention

These providers may access Personal Information only to the extent necessary to perform services on our behalf.

Marketing Partners

We may share certain information with advertising and marketing partners to help us deliver relevant advertisements and measure advertising performance.

For example, Shopify provides services that support personalized advertising based on your interactions with our store, other merchants, and Shopify-powered websites.

Depending on where you live, you may have the right to object to the sharing or processing of your Personal Information for targeted advertising or personalized marketing purposes.

At Your Direction

We may disclose your Personal Information when:

• You request us to do so.
• You expressly consent.
• It is necessary to complete a transaction requested by you.
• You choose to interact with third-party services, social media integrations, or login providers.

Corporate Transactions

Your Personal Information may also be disclosed in connection with:

• A merger
• Acquisition
• Financing
• Sale of assets
• Bankruptcy
• Corporate restructuring
• Similar business transactions

where permitted by applicable law.

Legal Obligations

We may disclose Personal Information whenever we reasonably believe disclosure is necessary to:

• Comply with applicable laws.
• Respond to subpoenas, court orders, or lawful governmental requests.
• Protect our legal rights.
• Prevent fraud or illegal activity.
• Protect the security of our Services or users.

Relationship with Shopify

Our Services are hosted by Shopify.

Shopify collects and processes certain Personal Information relating to your access to and use of the Services in order to provide, maintain, secure, and improve the Shopify platform.

Information submitted through our Services may be transmitted to Shopify and its authorized service providers, which may process such information in countries other than your country of residence.

In addition, we use certain Shopify features designed to improve our business, personalize customer experiences, and optimize our store's performance. These features may involve Shopify processing information about your interactions with our store, other Shopify merchants, and the Shopify platform.

Where Shopify acts as an independent controller of your Personal Information, Shopify is responsible for handling requests relating to the Personal Information it processes for its own purposes.

For more information about how Shopify processes your Personal Information, please review Shopify's Consumer Privacy Policy and Privacy Portal available on Shopify's official website.

Our Services may contain links to third-party websites, applications, or online platforms that are not owned or controlled by TICKA.

If you choose to visit any third-party website, we encourage you to review its privacy policy, terms of use, and security practices before providing any personal information.

We are not responsible for the privacy practices, content, security, accuracy, or availability of any third-party websites or services.

Any information you choose to submit through third-party platforms, including social media services, is governed by the privacy policies of those third parties.

The inclusion of a link on our Services does not imply any endorsement or affiliation unless expressly stated.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect Personal Information from individuals who are considered minors under the laws of their jurisdiction.

If you believe that a child has provided us with Personal Information, please contact us immediately using the contact details provided below, and we will take appropriate steps to delete the information where required by applicable law.

As of the effective date of this Privacy Policy, we do not knowingly sell or share the Personal Information of individuals under the age of 16 for targeted advertising purposes where prohibited by applicable law.

Data Security and Retention

We implement reasonable administrative, technical, and organizational measures designed to protect your Personal Information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting information over the Internet or storing electronic information is completely secure. As a result, we cannot guarantee absolute security.

We encourage you not to send sensitive or confidential information through unsecured communication channels.

We retain your Personal Information only for as long as necessary to:

• Provide our Services.
• Process your orders.
• Maintain your account.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.
• Protect our legitimate business interests.

Once your Personal Information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

Your Privacy Rights

Depending on your country or region of residence, you may have certain rights regarding your Personal Information under applicable privacy laws.

These rights may include:

Right of Access

You may request confirmation of whether we process your Personal Information and obtain a copy of the Personal Information we hold about you.

Right to Rectification

You may request that we correct inaccurate or incomplete Personal Information.

Right to Erasure

You may request that we delete your Personal Information where permitted by applicable law.

Right to Data Portability

Where applicable, you may request a copy of your Personal Information in a structured, commonly used, and machine-readable format and request that it be transferred to another service provider.

Right to Object

Depending on your location, you may object to certain processing activities, including processing for direct marketing or legitimate interest purposes where permitted by law.

Right to Restrict Processing

You may request that we temporarily restrict the processing of your Personal Information under certain circumstances provided by applicable law.

Right to Withdraw Consent

Where our processing is based on your consent, you may withdraw that consent at any time.

The withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Personalized Advertising Choices

Where permitted by applicable law, you may request that your Personal Information not be used for:

• Personalized advertising.
• Targeted advertising.
• Cross-context behavioral advertising.
• The sale or sharing of Personal Information where such rights exist.

Marketing Communications

If you no longer wish to receive promotional emails, you may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related emails regarding your purchases, account, or customer support requests.

Global Privacy Control (GPC)

Where required by applicable law, we recognize Global Privacy Control (GPC) signals as valid requests to opt out of certain data processing activities.

If your browser transmits a recognized Global Privacy Control signal, we will process that request in accordance with applicable privacy laws.

Please note that we do not currently respond to other browser-based "Do Not Track" (DNT) signals that are not legally recognized

Exercising Your Privacy Rights

You may exercise any of your applicable privacy rights by contacting us using the details provided at the end of this Privacy Policy.

Depending on applicable law, we may need to verify your identity before processing your request. This verification process is intended to protect your Personal Information and may require you to provide additional information to confirm your identity.

Where permitted by law, you may appoint an authorized representative to submit a request on your behalf. Before processing such a request, we may require proof of authorization and, where appropriate, verification of your identity.

We will respond to all valid requests within the timeframes required by applicable law.

We will not discriminate against you for exercising any of your privacy rights.

Complaints

If you have any questions, concerns, or complaints regarding how we collect, use, or process your Personal Information, we encourage you to contact us first using the contact details below.

If applicable under your local laws, you may also have the right to lodge a complaint with your local data protection authority or other competent regulatory authority.

International Data Transfers

Your Personal Information may be transferred to, stored, and processed in countries other than the country in which you reside.

Where Personal Information is transferred internationally, we will take appropriate safeguards to ensure that your information remains protected in accordance with applicable data protection laws.

Where required, these safeguards may include:

• Standard Contractual Clauses approved by the European Commission.
• Equivalent transfer mechanisms recognized under applicable law.
• Transfers to countries that have been officially recognized as providing an adequate level of data protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, operational needs, or technological developments.

Whenever we make material changes, we will update the "Last Updated" date shown at the top of this Privacy Policy.

Where required by applicable law, we will provide appropriate notice of significant changes before they become effective.

Your continued use of the Services after any updated Privacy Policy becomes effective constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions regarding this Privacy Policy, our privacy practices, or if you wish to exercise any of your privacy rights, please contact us using the information below:

TICKA

Email: smstudiosteam@gmail.com

Address: Av. del Pont de la Tosca, AD700 Escaldes-Engordany, Andorra

We will make reasonable efforts to respond to your request as quickly as possible and in accordance with applicable data protection laws.