SHIPPING POLICY

Thank you for shopping with TICKA. Below you will find important information regarding the processing, shipping, and delivery of orders placed through our online store.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Times

Once your order has been processed, the estimated delivery time is typically 7–14 business days for most destinations.

Therefore, the total estimated delivery time from the date of purchase is approximately 8–17 business days.

Please note that all delivery times are estimates only and are not guaranteed.

Delivery times may vary depending on your location and may be affected by circumstances beyond our reasonable control, including but not limited to:

• High order volumes.
• Carrier delays.
• Customs inspections and clearance.
• Severe weather conditions.
• Public holidays.
• Other unforeseen logistical disruptions.

Shipping Costs

Shipping costs are calculated at checkout and depend on the destination country and the shipping method selected.

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Shipping Address

Customers are responsible for ensuring that the shipping address provided is accurate and complete.

TICKA is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information supplied by the customer.

Lost or Delayed Orders

If your order has been significantly delayed or has not arrived within the estimated delivery timeframe, please contact us at:

Email: smstudiosteam@gmail.com

We will make every reasonable effort to investigate the issue and work with the shipping carrier to resolve it as quickly as possible.

Orders Marked as Delivered

Once the shipping carrier marks an order as delivered to the address provided by the customer, TICKA is not responsible for any loss, theft, or damage occurring after delivery.

However, we will reasonably assist customers in resolving any delivery-related issues with the shipping carrier whenever possible.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other governmental charges imposed by the destination country.

These charges are the sole responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Failure to pay applicable customs fees may result in delays, refusal of delivery, or the return of the package.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

TICKA

Email: smstudiosteam@gmail.com