Política de reembolso
Last updated: July 31, 2026
At TICKA, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we're here to help.
60-Day Return Policy
We offer a 60-day return policy, which means you have 60 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it.
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Be returned in its original packaging with all included accessories.
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Include proof of purchase (such as your order confirmation or receipt).
Items showing signs of use, damage caused after delivery, or missing components may not be eligible for a refund.
How to Start a Return
To request a return, please contact us at:
Email: smstudiosteam@gmail.com
Please include:
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Your order number.
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The reason for the return.
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Photos of the item if it is damaged or defective (when applicable).
Do not send your item back without first contacting us. Unauthorized returns may be refused.
If your return request is approved, we will provide detailed instructions on how and where to send your package.
Return Address
Avinguda Pont de la Tosca, 10
AD700
Andorra
Return Shipping Costs
Unless the item is defective, damaged upon arrival, incorrect, or otherwise covered by consumer protection laws, customers are responsible for the cost of return shipping.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
We strongly recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If you receive:
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a defective item,
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a damaged item,
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or the wrong product,
please contact us within 7 days of delivery at smstudiosteam@gmail.com so we can resolve the issue as quickly as possible.
We may request photographs to help assess the problem.
If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, repair, partial refund, or full refund at no additional cost to you.
Non-Returnable Items
The following items cannot be returned unless required by applicable law:
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Personalized or custom-made products.
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Gift cards.
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Perishable goods.
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Beauty or personal care products that have been opened.
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Hazardous materials, flammable liquids or gases.
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Digital products that have already been downloaded or accessed (where applicable).
If you are unsure whether your item qualifies for a return, please contact us before making your purchase.
Sale Items
Sale or discounted items may only be returned where required under applicable consumer protection laws.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your original purchase (if eligible) and place a new order separately once your return has been approved.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your goods, without providing any reason, in accordance with applicable consumer protection laws.
To qualify, the product must be returned:
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unused,
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in its original condition,
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with all original packaging,
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together with proof of purchase.
This statutory right does not apply to products that are legally exempt from withdrawal rights, including personalized products and certain sealed hygiene products once opened.
Nothing in this policy limits your statutory consumer rights under applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Refused Deliveries and Unclaimed Packages
If an order is refused by the customer, cannot be delivered due to an incorrect address provided by the customer, or is not collected from the carrier, any shipping costs, return shipping fees, customs charges, or handling fees incurred may be deducted from the refund where permitted by applicable law.
Customs, Duties and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, and any other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
These charges are determined by your local customs authority and are generally non-refundable.
Fraud Prevention
To protect both our customers and our business, we reserve the right to refuse returns or refunds in cases of suspected fraud, abuse of our return policy, or where the returned item does not meet the eligibility requirements described in this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: smstudiosteam@gmail.com