Términos del servicio

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, including your email address, billing information, payment details, and shipping information.

You represent and warrant that all information you provide is accurate, current, complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. You may not transfer, sell, assign, or license your account to any other person or entity.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to display our products and services as accurately as possible within our online store.

However, product colors, appearance, and other visual characteristics may vary depending on your device, display settings, screen resolution, and browser configuration.

Accordingly, we do not guarantee that the appearance, color, or quality of any product will exactly match the images displayed on the Services or meet your individual expectations.

All product descriptions, specifications, availability, and pricing are subject to change at any time without prior notice, at our sole discretion.

We reserve the right to discontinue any product at any time and to limit the sale of any product to any person, geographic region, or jurisdiction where permitted by applicable law.

SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase our products.

TICKA reserves the right to accept or reject any order for any reason and at its sole discretion.

Your order is not considered accepted until we have confirmed its acceptance and successfully processed your payment.

Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests once your order has been accepted.

If we cancel, modify, or reject your order, we will make reasonable efforts to notify you using the email address, billing address, or telephone number provided during checkout.

All purchases are subject to our Refund Policy.

You represent and warrant that all purchases are made for your personal or household use only and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING

All prices, discounts, and promotional offers are subject to change without prior notice.

The price charged for any product will be the price displayed at the time your order is placed and confirmed.

Unless expressly stated otherwise, published prices do not include taxes, shipping costs, customs duties, import fees, or other applicable governmental charges.

Prices displayed on our online store may differ from prices offered through physical retailers or third-party sales channels.

We may occasionally offer promotions that are governed by separate terms and conditions. In the event of any conflict, the promotional terms shall prevail over these Terms of Service.

You agree to provide accurate, complete, and current payment, billing, and account information for all purchases made through our Services.

You also agree to promptly update your account information whenever necessary so that we may complete your transactions and communicate with you regarding your orders.

You further represent and warrant that:

  • The payment information you provide is accurate and complete.
  • You are authorized to use the selected payment method.
  • Any charges incurred will be honored by your payment provider.
  • You will pay all applicable charges, including shipping fees, taxes, customs duties, and any other applicable governmental charges.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times displayed on our website are estimates only and are not guaranteed.

TICKA shall not be liable for delays caused by shipping carriers, customs authorities, weather conditions, force majeure events, or any circumstances beyond our reasonable control.

Risk of loss and ownership of products pass to you upon delivery of the order to the shipping carrier, unless otherwise required by applicable consumer protection laws.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through the Services—including, but not limited to, trademarks, trade names, logos, text, graphics, photographs, videos, audio, software, product reviews, website design, layout, and all related intellectual property—is owned by or licensed to TICKA, its affiliates, licensors, or content providers and is protected by applicable intellectual property laws.

These Terms of Service grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services solely for your personal, non-commercial use.

You may not reproduce, distribute, modify, publish, transmit, display, create derivative works from, or otherwise exploit any part of the Services without our prior written consent.

Except as expressly stated in these Terms, nothing contained herein shall be interpreted as granting any license or other rights under any patent, trademark, copyright, or other intellectual property owned by TICKA, Shopify, or any third party.

Unauthorized use of the Services may violate intellectual property laws and may result in legal action.

The names, logos, product names, service names, slogans, and other branding elements associated with TICKA are trademarks owned by TICKA or its licensors and may not be used without prior written permission.

Shopify and all related trademarks remain the property of Shopify Inc. All other trademarks displayed on the Services remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

The Services may provide access to third-party tools that we neither monitor nor control.

Such tools are provided on an "as is" and "as available" basis without warranties, representations, endorsements, or conditions of any kind.

Your use of any optional third-party tools is entirely at your own risk and subject to the terms established by the relevant third-party providers.

We may also introduce new features, products, tools, or resources in the future. Any such additions shall also be governed by these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials, content, or hyperlinks to websites, applications, or services operated by third parties, including integrated third-party features.

We are not responsible for examining or evaluating the content, accuracy, legality, or practices of any third-party websites or services.

If you choose to leave our Services and access a third-party website, you do so entirely at your own risk.

TICKA shall not be liable for any damages, losses, or claims arising from your access to, use of, or reliance on any third-party websites, products, services, or content.

Before engaging in any transaction with a third party, we encourage you to carefully review their terms, privacy policies, and business practices.

Any complaints, claims, concerns, or questions regarding third-party products or services should be directed exclusively to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Important Notice

Our online store is powered by Shopify, which provides us with the e-commerce platform used to offer our Services.

However, all purchases, sales, customer support, warranties, returns, and contractual obligations relating to products purchased through this website are exclusively between you and TICKA.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transactions conducted between you and TICKA, including any injury, loss, damage, defect, delay, or dispute arising from products or services purchased through our store.

To the fullest extent permitted by applicable law, you expressly release Shopify and its affiliates from any claims, liabilities, damages, or losses arising out of your relationship or transactions with TICKA.

SECTION 10 – PRIVACY POLICY

Your use of the Services is also governed by our Privacy Policy.

By using our Services, you acknowledge that you have read and understood our Privacy Policy, which explains how we collect, use, disclose, and protect your Personal Information.

Because our Services are hosted by Shopify, Shopify also collects and processes certain Personal Information necessary to operate and improve the platform.

Information submitted through the Services may be processed by Shopify and its authorized service providers, including providers located outside your country of residence.

For more information, please review both:

  • TICKA Privacy Policy
  • Shopify Consumer Privacy Policy

SECTION 11 – FEEDBACK, REVIEWS, AND SUBMISSIONS

If you submit ideas, suggestions, reviews, proposals, recommendations, comments, testimonials, photographs, videos, or any other content ("Feedback"), you grant TICKA a perpetual, worldwide, royalty-free, irrevocable, transferable, sublicensable license to use, reproduce, modify, publish, distribute, display, translate, adapt, and otherwise exploit such Feedback in any media now known or later developed, including for commercial purposes.

This license allows us, among other things, to operate, improve, market, promote, and develop our Services.

You represent and warrant that:

  • You own or otherwise control all rights necessary to submit the Feedback.
  • Any compensation or incentive received in connection with your Feedback has been properly disclosed where required by law.
  • Your Feedback complies with these Terms of Service and all applicable laws.

We have no obligation to:

  • Maintain any Feedback in confidence.
  • Pay compensation for any Feedback.
  • Respond to any Feedback.

We reserve the right, but not the obligation, to monitor, edit, remove, refuse to publish, or otherwise moderate any Feedback that we determine, in our sole discretion, to be unlawful, offensive, defamatory, fraudulent, obscene, infringing, misleading, or otherwise objectionable.

You further agree that your Feedback shall not:

  • Infringe any intellectual property or proprietary rights.
  • Violate any privacy or publicity rights.
  • Contain unlawful, abusive, defamatory, or obscene material.
  • Contain malware, viruses, or malicious code.
  • Misrepresent your identity or impersonate another person.

You are solely responsible for the accuracy and legality of any Feedback you submit.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

We may also change or update information or cancel orders where any information is inaccurate, even after an order has been submitted or confirmed.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not directly or indirectly use the Services:

  • For any unlawful or fraudulent purpose.
  • To violate any applicable law or regulation.
  • To infringe our intellectual property rights or those of any third party.
  • To harass, threaten, abuse, intimidate, or discriminate against any individual.
  • To transmit false, misleading, or deceptive information.
  • To upload malicious software, viruses, ransomware, or harmful code.
  • To distribute spam, phishing messages, chain letters, or unsolicited communications.
  • To impersonate another individual or entity.
  • To interfere with or disrupt the proper operation or security of the Services.

You also agree not to:

  • Copy, reproduce, scrape, extract, crawl, harvest, or resell any portion of the Services.
  • Collect Personal Information belonging to other users.
  • Circumvent security measures or access restrictions.
  • Use bots, automated scripts, spiders, AI agents, scraping tools, or similar technologies except where expressly authorized by us.
  • Attempt to gain unauthorized access to our systems or infrastructure.

We reserve the right to suspend or permanently terminate access to the Services if we believe these Terms have been violated.

SECTION 14 – AI AGENTS AND AUTOMATED ACCESS

These provisions apply whenever an automated system, software application, bot, AI agent, or similar technology accesses or interacts with the Services.

Any AI Agent must clearly identify itself during all interactions and may not disguise automated activity as human activity.

AI Agents must not:

  • Circumvent CAPTCHAs or other security measures.
  • Conceal their automated identity.
  • Misrepresent themselves as human users.
  • Bypass technical restrictions implemented by TICKA.
  • Access the Services after receiving notice that such access is prohibited.

We reserve the right to technically restrict, limit, suspend, or block any automated access at our sole discretion.

SECTION 15 – TERMINATION

We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe that you have violated these Terms of Service or applicable law.

Termination does not affect any rights or obligations that accrued prior to the termination date.

The following provisions shall survive termination:

  • Intellectual Property
  • Feedback
  • Disclaimers
  • Limitation of Liability
  • Indemnification
  • Governing Law
  • Privacy Policy
  • Any other provision that by its nature is intended to survive termination.

    SECTION 16 – DISCLAIMER OF WARRANTIES

    The information made available through the Services is provided for general informational purposes only. While we strive to ensure that all information is accurate and up to date, we do not warrant or guarantee its completeness, accuracy, reliability, or suitability for any particular purpose.

    Your use of the Services and reliance on any information provided is entirely at your own risk.

    Except as expressly stated by TICKA, the Services and all products made available through the Services are provided on an "AS IS" and "AS AVAILABLE" basis, without any representations, warranties, or conditions of any kind, whether express, implied, statutory, or otherwise, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, title, non-infringement, or satisfactory quality.

    We do not warrant that:

    • The Services will operate uninterrupted or error-free.
    • Any defects will be corrected.
    • The Services will be secure or free from viruses or other harmful components.

    Nothing in this section excludes or limits any warranty, condition, or consumer right that cannot lawfully be excluded or limited under applicable law.

    SECTION 17 – LIMITATION OF LIABILITY

    To the fullest extent permitted by applicable law, TICKA, its directors, officers, employees, affiliates, agents, contractors, licensors, service providers, and Shopify and its affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of savings, loss of business opportunities, loss of goodwill, or loss of data arising from or relating to:

    • Your access to or use of the Services.
    • Any products purchased through the Services.
    • Any interruption or unavailability of the Services.
    • Any errors or omissions in content.
    • Any unauthorized access to or use of our systems.

    Where applicable law does not permit the exclusion or limitation of certain liabilities, our liability shall be limited only to the maximum extent permitted by such law.

    Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

    SECTION 18 – INDEMNIFICATION

    You agree to defend, indemnify, and hold harmless TICKA, Shopify, and our respective affiliates, directors, officers, employees, contractors, licensors, agents, and service providers from and against any claims, liabilities, damages, losses, costs, expenses, and reasonable legal fees arising out of or relating to:

    • Your breach of these Terms of Service.
    • Your violation of applicable law.
    • Your infringement of any third-party rights.
    • Your misuse of the Services.

    We reserve the right to assume the exclusive defense of any matter subject to indemnification at your expense, and you agree to cooperate fully in the defense of such claims.

    SECTION 19 – SEVERABILITY

    If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable under applicable law, that provision shall be enforced to the maximum extent permitted, and the remaining provisions shall remain in full force and effect.

    SECTION 20 – WAIVER AND ENTIRE AGREEMENT

    Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service, together with any policies or operating rules published on the Services, constitute the entire agreement between you and TICKA regarding your use of the Services and supersede all prior or contemporaneous communications, proposals, negotiations, or agreements, whether oral or written.

    SECTION 21 – ASSIGNMENT

    You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent.

    TICKA may assign, transfer, or delegate these Terms of Service or any of its rights and obligations without restriction, including as part of a merger, acquisition, corporate restructuring, or sale of assets.

    SECTION 22 – GOVERNING LAW

    These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where TICKA has its registered place of business, without prejudice to any mandatory consumer protection laws that may apply in your country of residence.

    Any dispute arising out of or relating to these Terms shall be submitted to the competent courts determined in accordance with applicable law.

    SECTION 23 – HEADINGS

    The section headings used in these Terms of Service are provided solely for convenience and shall not affect the interpretation of any provision.

    SECTION 24 – CHANGES TO THESE TERMS OF SERVICE

    We reserve the right to modify, update, or replace these Terms of Service at any time.

    Any changes will become effective upon publication on this website unless a later effective date is specified.

    Where required by applicable law, we will provide notice of material changes before they take effect.

    Your continued use of the Services following the effective date of any revised Terms constitutes your acceptance of those revised Terms.

    SECTION 25 – CONTACT INFORMATION

    If you have any questions regarding these Terms of Service, you may contact us using the following details:

    TICKA

    Email: smstudiosteam@gmail.com

    Address: Av. del Pont de la Tosca, AD700 Escaldes-Engordany, Andorra

    We will make reasonable efforts to respond to your inquiry as soon as practicable.